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Mercer Island
Chamber of Commerce

Building a stronger Mercer Island through business advocacy, support and development.

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MERCER ISLAND
CHAMBER OF COMMERCE

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 Checkout our upcoming events and learn more about the Chamber's activities and plans.

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Promote the economic vitality of Mercer Island through advocacy, leadership and community building events ♦ Provide referral and networking opportunities which facilitate development of strategic partnerships between businesses ♦ Publish a newsletter of Chamber and community news ♦ Produce community events that bring people and businesses to the island ♦ Serve as information center, offering maps and demographic information ♦ Recognize achievements of the business community ♦ Provide advertising and sponsorship opportunities ♦ Introduce new businesses to the community


Front Door to Mercer Island

Founded in 1946, the Mercer Island Chamber of Commerce has a long history of providing member advocacy and promotion, education resources and networking opportunities.


For Mercer Island Businesses

Representing a diverse collection of businesses, we work in partnership with our community and local government to help our members advance, grow and thrive. Through business education, networking, community events, advocacy and representation, the Mercer Island Chamber is committed to helping each member grow and prosper.

"Working with us opens an enormouse opportunity of growth"

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Latest Business Blog Post


13 May, 2024
The business landscape is noisy and crowded for most of us. But keeping your customers happy and engaged is crucial to your success and their return. Artificial intelligence (AI) offers a powerful toolkit to elevate your customer experience in ways you might not have thought of. And it’s not about replacing your employees with robots. As a small business owner, you can leverage AI to make your customers feel valued and keep them coming back for more. Help Your Employees Focus Where They’re Needed Most Some things you can automate, some you can’t. Some questions are easily answered (over, and over, and over throughout the day) and some require more thought. What if you could hand off all the simple questions to “someone” who will never become impatient no matter how many times it’s asked the same thing? What if you could trust the answer will always be given in a professional way from the first time to the thirty-first? Imagine your website anticipating your customers' needs before they even ask. AI-powered chatbots can greet visitors, answer basic questions, and even guide them toward relevant products or services. This not only saves you time answering repetitive inquiries but also provides immediate assistance, enhancing the customer journey from the very first click. And this assistant never sleeps. Trust your human employees with the “peopling” and relationship-building tasks and leave the virtual, repetitive work to AI. After all, how many times can you tell someone your address and hours without feeling a little robotic anyway? Help Customers Get What They Want Quickly AI can also personalize the online shopping experience. By analyzing past purchases and browsing behavior, recommendation engines can suggest products that complement what a customer has already shown interest in. Recommendations greatly increase the likelihood of a sale. It also creates a sense of feeling understood, like the website is offering exactly what you need. Eliminate Frustrating Waits Beyond sales, AI can revolutionize your customer support. One of the most common phrases you hear when calling any company these days is, “We are experiencing very high call volumes.” That’s usually followed by an annoying number of minutes that you will have to wait to get a human on the line. It’s not that more people are calling. It’s that more companies don’t have the staff to support the call volume. Some have turned to “wait in line” call backs but there’s another solution. AI-powered chatbots can handle simple inquiries, freeing up your staff for more complex issues. Chatbots can also be trained to answer frequently asked questions 24/7, ensuring your customers receive prompt assistance even outside of business hours. Gain Important Customer Insight The power of AI extends beyond your website. By analyzing customer reviews and social media sentiment, you can gain valuable insights into what customers think of your brand. Using this data, you can identify areas for improvement and proactively address any customer concerns. AI can monitor social media and alert you if a customer expressed frustration, allowing you to reach out and resolve the issue before it escalates. Give Customers What They Want Without Hours and Hours of Work Finally, another way AI can improve the customer experience is through repurposing content. Some of your audience enjoys podcasts, others blogs, or short video clips. It’s time consuming to do it all but you should to meet your customers’ preferences. In the past, repurposing took a lot of work. Today, there are AI products that can turn blogs into videos, videos into transcripts, and webinars into bite-sized TikToks and Reels with a couple of clicks. That way, you can give your customers access to the medium of their preference without spending hours repurposing it. Finally, AI is not a magic bullet. And it takes some time to “teach” it. But it is a powerful tool that can help you personalize customer interactions, streamline processes, and ultimately, create a more positive and memorable customer experience.
06 May, 2024
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29 Apr, 2024
Even with costs escalating, consumers are increasingly making purchasing decisions based on a company's values. Sustainability and transparency are no longer just buzzwords – they're key factors influencing brand loyalty and attracting a new generation of eco-conscious customers. According to recent research , consumers sustainability demands are rising and customers are willing to pay more for it. Now is the ideal time to embrace going green for more green. It’s More Than Just Saving the Planet While environmental responsibility is a noble goal (after all, who wants to destroy the planet?), there are strong business benefits to embracing sustainability. In the past, the fact that embracing sustainability practices in business was expensive halted a lot of forward movement in that area. However, things have changed. Research shows customers are willing to pay more for products that are sustainably produced and services that are greener, making it beneficial for businesses to embrace the green movement. Here's are some of the benefits your business may experience: · Attract New Customers. Studies show that over half of consumers are willing to pay more for products and services from sustainable brands. Showcase your commitment to the environment to capture this growing market segment. If you have a brick-and-mortar business, talk to your customers about what makes you different as they browse. Understanding your commitment to the environment may drive sales. · Boost Employee Morale. Employees who feel their company is making a positive impact on the planet tend to be more engaged and productive. Implementing sustainable practices can foster a sense of purpose within your team and make recruiting easier . · Reduce Costs. Going green can lead to savings by reducing energy consumption, minimizing waste, or optimizing supply chains. You may also be rewarded for your efforts through tax incentives or grants. · Enhance Brand Reputation. Demonstrating a commitment to sustainability builds trust with customers and strengthens your brand image. It positions you as a responsible and forward-thinking company. Show, Don't Just Tell Consumers are savvy and can see through “greenwashing” – empty claims of sustainability that don’t bear up under scrutiny like saying you recycle to save resources but then you leave all your lights on every night. Sustainability is a commitment that impacts every area of your business—front office and back. Transparency is also crucial. Here are some ways to showcase your commitment: Clearly Communicate Your Sustainability Processes Explain the steps you're taking to be environmentally responsible. This could include using recycled materials, sourcing local ingredients, or implementing energy-saving practices. Partner with Eco-Conscious Organizations Collaborating with other sustainable businesses or environmental non-profits adds credibility to your efforts and expands your reach. If you don’t know anyone who can help, your chamber may be able to introduce you. Be Data-Driven Show your environmental impact. Numbers sometimes mean more than words and help paint a clearer picture of the impact or your efforts. Track metrics like waste reduction, energy consumption, or your carbon footprint. Share this data with your audience to show progress and hold yourself accountable. Going Green Doesn't Have to Be Overwhelming While sustainability is a commitment that impacts all areas of your business, you don’t have to launch with a sweeping initiative that changes every business practice. Start small or in a way you can manage. Identify areas where you can make a positive impact. Then chart how you will expand your efforts over time. Here are some practical steps: · Reduce Paper Usage. Embrace digital solutions like e-receipts and online communication. · Switch to Energy-Efficient Lighting. LED lighting options offer significant energy savings. · Offer Reusable Shopping Bags. This simple step reduces plastic waste and promotes your brand. It might even make you a few pennies on every purchase. · Partner with Green Suppliers. Choose vendors with sustainable practices throughout their supply chains. It not only shows your commitment, but it also broadens your impact. By embracing sustainability and doing so in a transparent way, you're not just making a positive impact on the planet – you're also building a stronger, more resilient business that resonates with today's consumers. AND…For those of you old enough to remember it, Kermit the Frog was wrong . It IS easy to be green.
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